Proactive technology management
Remote monitoring and management of your workstations, servers, routers, printers, and other network devices to ensure your IT network is always healthy and secure. Most IT support and management tasks are performed remotely, non-intrusively, and effectively without interrupting your workflow.
Comprehensive protection of operating systems, applications, configurations, settings, and data for Windows and Linux servers, workstations and laptops, and virtual environments to ensure data is protected and recoverable. Our platform also enables us to accurately monitor backup status in real-time, as well as perform on-demand actions such as disabling, enabling, creating, editing, deleting, starting, or canceling backup jobs. Data recovery is available from physical machines, virtual machines, and the cloud.
You’ll receive effecting management and detection of continually evolving threats and malicious software attacks, including protection from spyware, spam, and phishing scams to ensure your IT network is secure. Our antivirus services include comprehensive monitoring and deployment of virus definitions and updates so you know your system is always protected.
You’ll receive monitoring and control of critical items in your infrastructure through powerful monitors and scripts to ensure potential issues are identified and resolved before they can affect your network performance.
You’ll receive identification and automatic updating of all software patches and hotfixes to all your devices, giving you the peace of mind that all patches are up-to-date and your system will continue running at optimal performance.
Part of our process of efficiency is maintaining up-to-date documentation, diagrams, and service records on all aspects of your organization's technology. These documents are created and updated in a proactive manor, not just on-the-fly when problems arise.
Identification, tracking, auditing, and management of all workstations, servers, printers, routers, and mobile devices from acquisition through disposal to ensure your IT assets are in compliance with all licenses, have proper configurations, and can be tracked and located if needed. IT asset management also enables you to move accurately plan and budget for future IT purchases.
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