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    • Help Desk and Onsite Support
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  • OUR METHOD
    • TECHNOLOGY CONSULTING
      • Dedicated vCIO
      • Technology summaries
      • Design desk
      • Budget planning
      • Business impact
    • NETWORK ADMINISTRATION
      • Dedicated net admin
      • Technology checklist
      • Best practices
      • Central services review
    • PROACTIVE MANAGEMENT
      • Remote management
      • Monitored backup
      • Managed antivirus
      • Network monitoring
      • Patch management
    • REACTIVE SUPPORT
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      • On-site support
      • Problem isolation
      • How-to questions
      • Customer portal
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Computer Support News

Alachua, Gainesville, Lake City, High Springs computer support
December 11, 2017 In Blog

Facebook Messenger: The Key to Growth

With over 1.3 billion monthly active users, Facebook’s Messenger app is an unprecedented success. Facebook is now looking to fully utilize the potential of this monster user base and has therefore added a feature for improving connectivity between local businesses and consumers. Read on to learn how this feature could benefit you!

The How

By installing a plug-in called Customer Chat, retailers can integrate Facebook Messenger with their website, letting their customer support representatives carry on conversations with clients just like they would on Facebook.

Customer Chat also saves conversation histories, meaning a user can be talking to a customer representative on their website and then continue the conversation once they shift to Facebook — without having to start a new conversation. Customer Chat is now open to any business in the form of an ‘expanded public beta.’

Here’s Facebook’s guide detailing how to install Customer Chat.

Facebook’s Grand Plan

Like all new services, the success depends on the users. Customer Chat’s primary user base seems to be those who lack the time or confidence involved in sending a formal e-mail for a casual business inquiry.

Regardless, Facebook has long been developing its platform with an eye on chat’s broader benefits to tighten its grip on businesses. A recent stat indicates Facebook Messenger has surpassed 1.3 billion monthly active users.

So, What Next?

As Facebook seems to be monopolizing and clamping down on the communication realm — both private and business — with Facebook Messenger and Whatsapp, the plan is clear: They want to absorb even more of the communications that usually take place over phone calls and e-mail.

It is still an uncertainty if the new Messenger feature will have a large impact on Facebook’s grand plan, but it certainly won’t hurt if it ends up working. Customer Chat opens up new avenues of integration, such as sending money, making video calls or even convincing customer service reps to give you a refund. Thus making Facebook the go-to app for anything and everything.

Got any questions about Facebook? Let us help you understand the technicalities. Call us today!

Source: tech

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Industries served

We service the healthcare, educational, municipal, local government, business, and non-profit markets. We provide complete on-premise servers, cloud hosting, AWS integration, virtualized environments, and more.

We service clients in Gainesville, Lake City, Live Oak, Cross City, Mayo, Perry, Newberry, High Springs, and surrounding cities.

About Emerald Data Partners

A full service IT service company located in North Central Florida, we service clients in the Gainesville, Lake City, and Live Oak areas complete computer support, network monitoring, disaster recovery, cloud computing, server repair, and more, for a fixed, monthly price. We are locally owned small business operating out of our High Springs, Florida offices.

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We are located in the First Avenue Center in High Springs, FL next to the Smoke Fried Barbeque Restaurant. Search for "Emerald Data Partners" on Google Maps and we'll come right up. Our offices are considered secure and are not open to the public so we suggest you call before showing up.

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